We welcome your suggestions, compliments and complaints as an opportunity to improve Our service.

If you have any complaints about the service provided to you, please tell us. In this policy “we”, “us” and “our” means Sage Partners Licensee Pty Ltd trading as Sage Insurance (AFSL 700163) and its Authorised Representative, Sage Insurance Pty Ltd (Authorised Representative No. 001306582).

1. Please contact Sage Insurance about your complaint in the first instance. We will acknowledge your complaint within one business day in writing or by telephone and will take all reasonable steps to ensure that the person to whom your complaint relates does not handle your complaint.

2. If your complaint is not satisfactorily resolved within five working days, please contact Our Complaints Officer by email, telephone or post. We will acknowledge receipt of your complaint in writing within one business day and will endeavour to resolve your complaint quickly and fairly and no later than 30 calendar days from receiving your complaint, providing you with updates at intervals of no later than 10 days.

Attention: Complaints Officer

Mail: PO Box 560, Flinders Lane VIC 8009

Email: Complaints@sageins.com.au

Phone: 03 9969 2067

External Dispute Resolution

We are a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to AFCA. AFCA provides fair and independent financial services complaint resolution that is free to customers. AFCA can be contacted at: W: www.afca.org.au | E: info@afca.org.au P: 1800 931 678 (free call) In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Last updated: 10 November 2026